This week I will talk about an example of an organisation that has accidently or deliberately ‘misused’ social technology. This can be from an ethical, legal or strategic point of view and can be across either or both the internal and external organisational perspectives.
About (AMR)
American Medical Response (AMR)
is an ambulance and medical services provider in United States. And it is the
nation’s leading manager and provider of medical transportation. AMR provides
emergency response and dispatch services, non-emergency transport services, air
ambulance services, event medical services, managed transportation services and
paramedic and EMT training. AMR is locally operated in 42 states and the District
of Columbia.
As the nation’s largest private provider of
medical transportation services, AMR offers opportunities for growth and
advancement in a variety of career paths.
Outline the reported ‘misuse’
of social technology
The Company had to face a legal
issue regarding its social media policy when a female employee of the company
was fired because she posted angry and defamatory comments on Facebook about
his immediate supervisor. She clearly violated the company’s policy regarding
social media which prohibit the employees to avoid posting prejudiced,
defamatory and disparaging comments when discussing the company, managers,
colleagues or competitors over social media (Dail, 2014).
The matter may seems okay if we
look at the policy but National Labor Relation Board (NLRB) filed a complaint
against the company and according to NLRB the firing was illegal as it is the
right of the employees to discuss their working conditions anywhere ant it
doesn’t matter that they are doing so on a lunch table or on Facebook.
Worth
In order to avoid such issues,
companies need to use the protective language, understand the employees’ rights
and policy should be reviewed after each 2 years.
Further information "Here"
Further information "Here"
References
American Medical
Response. Retrieved from http://www.linkedin.com/company/american-medical-response-1?trk=company_logo
Dail, H. G. (2014, 9 21). SOCIAL
MEDIA POLICIES: IMPACT OF THE AMERICAN MEDICAL RESPONSE CASE. Retrieved
from The HR Group Inc.: http://www.thehrgroupinc.net/social-media-policies-impact-of-the-american-medical-response-case/
Interesting to read a post discussing legal ramifications as opposed to only an ethical dilemma. Do you know what the outcome of the lawsuit was?
ReplyDeleteDear Richard ,
DeleteThank You for your comment and about what the outcome of the lawsuit was they terminated an employee .
Regards .
Be careful of HIS and HER in the first section.
ReplyDeleteI'd try make the youtube an image/video instead of a link.
Other than that a great job
http://johnmorrison66.wordpress.com
Dear John ,
DeleteThank you for your comment .
Regards
Great post! well referenced and researched good flow to the post
ReplyDeleteDear Dylan ,
DeleteThanks a lot for your comment .
Rgards .
Hi Atheer, interesting post. If you can give more suggestions to avoid misusing social media, it will be better.
ReplyDeleteIf you find time please visit my blog:
http://studyenterprise2.blogspot.com.au/2014/09/home-depot-misuse-social-media.html
Dear Lu ,
Deletethanks for your comment .
Regards
Hi Atheer,
ReplyDeleteThis is my first time reading you blog and I liked your writing style as well as the blog layout! Nice work!
Your recommendations will definitely help avoiding such misuse in the future. Especially , reviewing policies every 2 years, sometimes people need a reminder and it will be good if this can be implemented it in a creative way out of boring tutorials. Maybe by challenges and games?
Thank you for your post, and feel free to visit my blog and comment:
http://yamansahfi.blogspot.com.au/